Hanover County On-Line Utility Billing
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Welcome to Public Utilities's Customer Services

Notice: The system is unavailable Sundays from 3:30 AM to 3:00 PM.

We are pleased to announce that using Public Utilities Customer Services you can now view your utility bill online, including historical charges and usage! You can now access your utility account and billing information anytime, day or night.

Registered Users 

Click here to view your utility bill online
(please have your ACCOUNT # and Passcode)

First Time Users

Things You Will Need To Register
Registration Process
Benefits Of Online Viewing

Be Sure To Check Out Utility Pay
Another new service we offer that allows you to have your utility payments automatically deducted from your bank account.

Things You Will Need To Register

Your current utility bill displaying your account number, current bill due date, and last payment amount.

Registration Process

  1. Click on the "Create Passcode" button and fill in the required fields from your utility bill.
  2. Click submit and fill in the remaining registration information. A confirmation email will be sent to you to complete the registration process.
  3. The link contained in the email verification will direct you to the Sign-On screen where you will enter your utility account number and the new passcode that you just created. Click "Sign-On".
  4. Once you have sucessfully signed on with your new passcode, you can proceed to access and view your utility account.
  5. Click here to register

What are the benefits of online viewing?

Internet access improves customer service by giving you, the customer, online access to your account information any time of the day or night, seven days a week from the convenience of your home or office. Why call a customer service representative in order to answer your standard billing or inquiry issues? You can now access the following information whenever you want:

  • Payment history - View your account's payment history.
  • Customer account information - View your account information, including account status and balance, last bill sent, and last payment received.
  • Consumption summary information - Display consumption summary information for each meter, including last reading, average daily usage, and period usage.
  • Consumption summary graphs - Generate consumption graphs by period for the last three years.
  • Customer billing history - View service summary information, including the service status, the start and stop dates, and the average charge based on the previous 12 months.
  • Service summary graphs - Display in graph format the last twelve billing amounts.
  • Customer billing statement - View your billing statement that provides a detailed reading and charges for a specific bill.